Shipping Policy
At Omnicentral, we are committed to delivering your products quickly and safely. Below you’ll find information about our shipping process.
1. Delivery zones
We are happy to deliver our products to the following countries:
- France
- Spain
- Italy
- Germany
- Belgium
We’re actively working on extending our delivery area to the whole of Europe very soon!
2. Order processing times
All orders are processed and dispatched within 1 to 3 working days of confirmation of your payment. This time is subject to product availability.
3. Delivery methods, times and costs
Delivery times and costs vary depending on the destination country and the delivery method chosen. The final delivery cost is always calculated and clearly displayed before your order is confirmed.
| Country of destination | Type of delivery | Estimated delivery time (after dispatch) | Cost of delivery |
| France | Standard | 3 to 5 working days | 3,99 โฌ |
| France | Express | 24 to 48 working hours | 9.00 (Free for orders over โฌ100) |
| Spain, Italy, Germany, Belgium | Standard | 3 to 5 working days | 9,99 โฌ |
| Spain, Italy, Germany, Belgium | Express | 24 to 72 working hours | 21,00 โฌ |
Important note: The above times and rates are estimates and are not guaranteed. They may be subject to variations, particularly in the event of force majeure or unforeseen events attributable to the carrier.
4. Order tracking
As soon as your order has been dispatched, we will send you a confirmation e-mail containing a tracking number. This number will enable you to track the progress of your parcel in real time on the carrier’s website.
5. Receipt of the Order and Delivery Problems
It is your responsibility to check the condition and contents of your parcel at the time of delivery.
- Damaged parcel: If the packaging of your parcel is visibly damaged, open or repackaged, you may refuse it. If you decide to accept it, you must make precise and detailed reservations on the delivery note (for example: “package opened”, “cardboard box pushed in on the side”). Then contact us by e-mail at [email protected] within 24 hours of receipt, enclosing photos of the damaged parcel. Without these precise reservations, no claim will be accepted.
- Missing or non-compliant product: If you notice that a product is missing or does not correspond to your order, please contact our customer service department at [email protected] within three (3) calendar days of receiving the parcel. Please provide us with your order number and a clear description of the problem.
- Loss of parcel: In the event of proven loss of the parcel by the carrier, we undertake to reship your order or issue a refund as soon as the carrier has officially confirmed the loss.
If you have any questions, please contact our customer service department at [email protected].